Shop.E-chords accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase.
Returns are refunded in the method of original payment or store credit.
All items being returned must be unworn, unwashed, and free of any damage, stains, pet hair, or odors free.
The original cost of shipping is nonrefundable.
If an order is returned to us we will contact you via email once we have received it. If the order was returned due to incorrect or incomplete information, or because you've moved, please be advised that you will be responsible for any applicable reshipping costs.
Customer is responsible for return shipping costs. All returns must be within 30 days of the date the item was shipped.
Please do not accept any shipment if the packaging appears damaged in any way. We always suggest that you check your order as soon as you receive it to make sure that it is in proper working order. Returned items must be in resalable condition. Resalable Condition means that the product(s) is exactly in the same condition as you received it. All exchanges must be pre-paid, returned in original packing, complete with blank warranty cards, owner's manual and show no sign of wear or abuse. In the event that the product is not in the same condition as you received it you may be subject to a minimum 15% restocking fee, repair charge or disqualification.
Shipping and handling charges are non-refundable. Please call our Customer Service department if you have any questions about returning an item.